{"id":28934,"date":"2023-10-16T06:17:57","date_gmt":"2023-10-16T06:17:57","guid":{"rendered":"https:\/\/www.accely.com\/?post_type=customer_stories&#038;p=28934"},"modified":"2025-07-31T12:03:35","modified_gmt":"2025-07-31T12:03:35","slug":"leading-import-export-company-leverages-ams-to-enhance-customer-service","status":"publish","type":"customer_stories","link":"https:\/\/demo.accely.com\/eg-en\/success-stories\/leading-import-export-company-leverages-ams-to-enhance-customer-service\/","title":{"rendered":"Leading Import Export Company Leverages AMS to Enhance Customer Service"},"content":{"rendered":"<section class=\"customer-stories-banner common-sec\">\r\n    <div class=\"container-fluid\">\r\n        <div class=\"customer-stories-banner-wrapper common-sec-wrapper d-flex\">\r\n            <div class=\"customer-stories-banner-left common-sec-left d-flex d-flex-col d-just-center\">\r\n                 \r\n            <p class=\"banner-label label body-font-sm\">Manufacturing<\/p>\r\n                                <h1 class=\"banner-title h3\">Leading Import Export Company Leverages AMS to Enhance Customer Service<\/h1>\r\n                                                <div class=\"badge-wrap d-flex d-flex-wrap\">\r\n                                               <span class=\"badge badge-blue\">SAP Support<\/span>\r\n                                  \r\n                    \r\n                <\/div>\r\n                                <p class=\"publish-date\">Published: October 16, 2023<\/p>\r\n            <\/div>\r\n            <div class=\"customer-stories-banner-right common-sec-right\">\r\n               \r\n                           \r\n                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2023\/10\/Leading-Import-Export-Company-Leverages-AMS-to-Enhance-Customer-Service.webp\" width=\"720\"\r\n                    height=\"471\" alt=\"Leading Import Export Company Leverages AMS to Enhance Customer Service\" title=\"Leading Import Export Company Leverages AMS to Enhance Customer Service\">\r\n           \r\n                       <\/div>\r\n        <\/div> \r\n    <\/div>\r\n<\/section>\n\n<section class=\"background-sec common-sec customer-stories-common-sec \" id=\"background-block_6672c7d1f89d2\">\n    <div class=\"container\">\n        <div class=\"background-sec-wrapper common-sec-wrapper d-flex color-white\">\n            <div class=\"background-sec-left common-sec-left\">\n                                <h4>Overview <\/h4>\n                            <\/div>\n            <div class=\"background-sec-right common-sec-right\">\n                                <p class=\"body-font-md background-sec-desc\">This company is a leading supplier of structural steel products in the Middle East and North Africa (MENA) region. Headquartered in Dubai, United Arab Emirates, the company has over 46 years of experience in the steel industry. It offers a wide range of products, including hot rolled plates, mild steel plates, rectangular hollow sections, metal angles, Jis beams, industrial HR sheets, steel angles, universal steel beams, round bars, steel pipes, rectangular hollow pipes, rectangular hollow sections, square hollow sections, seamless pipes, etc. The company\u2019s products are used in various industries, including construction, oil and gas, petrochemicals, power generation, and shipbuilding. <br><br>\r\n\r\nTo further optimize their operations and streamline their ongoing management, they implemented an Application Management Services (AMS) solution, underlining their dedication to operational excellence and continuous innovation.\r\n<\/p>\n                                <div class=\"background-details-boxes d-flex\">\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">Industry <\/p>\n                         \n                       \n                        <p class=\"body-font-md\">Manufacturing<\/p>\n                                            <\/div>\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">Region <\/p>\n                                                 <p class=\"body-font-md\">United Arab Emirates<\/p>\n                                            <\/div>\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">company size<\/p>\n                                                <p class=\"body-font-md\">500+ employees<\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div> \n<\/section>\n\n<section class=\"overview-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"overview-sec-wrapper common-sec-wrapper d-flex color-white\">\n            <div class=\"overview-sec-left common-sec-left\">\n                                <h4>Business challenges<\/h4>\n                            <\/div>\n            <div class=\"overview-sec-right common-sec-right\">\n                                <div class=\"body-font-md overview-sec-desc\"><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Establish a single environment that bridges the gap between strategic and bottom-up planning processes.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Address the need for more precise planning to ensure better-informed decision-making and operational efficiency.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Promote improved collaboration between departments to enhance overall efficiency and coordination.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Streamline execution by integrating planning and operations within a unified framework.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Create a standardized set of materials data shared with customers and suppliers to enhance data quality and reduce discrepancies in object coding.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Streamline a complex planning process that demands extensive coordination efforts, reducing delays in long-term planning.<\/span><\/li>\n<\/ul>\n<\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"our-approach-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"our-approach-sec-wrapper common-sec-wrapper d-flex\">\n            <div class=\"our-approach-sec-left common-sec-left\">\n                                <h4>Innovative solutions<\/h4>\n                            <\/div>\n            <div class=\"our-approach-sec-right common-sec-right\">\n                                <p class=\"body-font-md our-approach-sec-desc\">Being a trusted SAP Gold Partner, Accely has transformed various industries with its innovative solutions. Since every business is different, our experts are aware that every industry requires an individual approach to satisfy client and business goals. With our comprehensive approach and tailored solutions, you can lead your company towards a holistic transformation. <br><br>\r\n\r\nOur expertise, global presence, and relentless dedication can be revolutionary for modern enterprises.\r\n<\/p>\n                                <a href=\"\/contact-us\/\" aria-label=\"link\" class=\"body-font-sm link\" target=\"_self\">Schedule a consultation <span class=\"link-icon icon-arrow-right\"><\/span> <\/a>\n                            <\/div>\n        <\/div>\n                <div class=\"our-approach-lists\">\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Provided <\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">Application Management Services covers various SAP modules, including FI, CO, MM, SD, PP, PS, HR, DMS, FIORI, BASIS, and ABAP.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Integrated<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">SuccessFactors, Human Resource, and Payroll (MSS\/ESS) modules to enhance HR and payroll management.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Successfully Upgraded<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">From SAP S\/4HANA 1511 to the latest SAP S\/4HANA 2021 version.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Enclosed<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">Various core SAP functions and modules to ensure smooth, efficient, and up-to-date operations.\r\n<\/p>\n                                         \n                    <\/div>\n              \n        <\/div>\n        \n    <\/div>\n<\/section>\n\n<section class=\"customer-benefit-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"customer-benefit-wrapper common-sec-wrapper d-flex\">\n                        <img loading=\"lazy\" decoding=\"async\" class=\"customer-benefit-bg\" height=\"436\" width=\"1230\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2024\/05\/Customer-Benefits.webp\" alt=\"Customer Stories\">\n                        <div class=\"customer-benefit-left common-sec-left\">\n                <h4>Business impact<\/h4>\n            <\/div>\n                                    <div class=\"customer-benefit-right common-sec-right d-flex d-flex-col\">\n                            <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Consolidated complex processes<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Executed by multiple teams across different geographical locations into a single core ERP system.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">360-degree view of project health<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Offering valuable cost-to-complete analysis for improved insights into cash flows, forecasts, and profitability.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Modular approaches<\/p>\n                                        <p class=\"body-font-md benefit-desc\">To address dynamic challenges in various HR functions, including recruiting, onboarding, performance management, compensation, and payroll.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Gained faster insights<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Into cost composition and minimized errors by eliminating shadow systems and maintaining data integrity.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Enhanced collaboration<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Among teams and regions by centralizing processes and data, resulting in more efficient operations.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Improved customer satisfaction<\/p>\n                                        <p class=\"body-font-md benefit-desc\">By consistently delivering products on time and reducing supply chain disruptions.<br \/>\r\n<\/p>\n                                    <\/div>\n                            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"mission-succesful-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"mission-succesful-sec-wrapper common-sec-wrapper d-flex\">\n            <div class=\"mission-succesful-sec-left common-sec-left\">\n                                <h4>Impact that matters<\/h4>\n                            <\/div>\n                        <div class=\"mission-succesful-sec-right common-sec-right\">\n                <div class=\"statistics-card\">\n                                    <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">45%<\/h5>\n                                                <p class=\"body-font-md\">Reduction in Total Cost of Ownership (TCO) includes maintenance and operational costs.\r\n<\/p>\n                                             <\/div>\n                                        <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">52%<\/h5>\n                                                <p class=\"body-font-md\">Reduction in deployment time, allowing for quicker implementation and operational readiness.\r\n<\/p>\n                                             <\/div>\n                                        <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">55%<\/h5>\n                                                <p class=\"body-font-md\">Increase, translating to faster and more efficient operations.\r\n<\/p>\n                                             <\/div>\n                                    <\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"insights-tomorrow-section up-next-sec customer-stories-common-sec\" id=\"insights\">\n    <div class=\"container\">\n        <div class=\"insights-tomorrow-title-wrapper\">\n            <div class=\"title-content-block mb-0\">\n                                <h3>Explore related customer stories<\/h3>\n                            <\/div>\n        <\/div>\n                <div class=\"insights-tomorrow-row\">\n          \n                    <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2023\/10\/Leading-Carpet-Manufacturer-Improves-Performance-with-SAP-SuccessFactors.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Manufacturing<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Leading Carpet Manufacturer Improves Performance with SAP SuccessFactors<\/h4>\n                                        <a href=\"https:\/\/demo.accely.com\/eg-en\/success-stories\/carpet-manufacturer-improves-performance-with-sap-successfactors\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2023\/09\/Leading-Perfume-Manufacturing-is-Managing-Performance-with-SAP-SuccessFactors.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Manufacturing<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Leading Perfume Manufacturing is Managing Performance with SAP SuccessFactors<\/h4>\n                                        <a href=\"https:\/\/demo.accely.com\/eg-en\/success-stories\/leading-perfume-manufacturing-is-managing-performance-with-sap-successfactors\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2022\/08\/Private-Container-Operator-Innovates-Operations-With-SAP-ERP-HANA.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Manufacturing<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Private Container Operator Innovates Operations With SAP ERP HANA<\/h4>\n                                        <a href=\"https:\/\/demo.accely.com\/eg-en\/success-stories\/private-container-operator-innovates-operations-with-sap-erp-hana\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2022\/07\/marble-stone-manufacturer-leverages-informed-business-decisions-via-sap-s4-hana.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Manufacturing<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Marble Stone Manufacturer Leverages Informed Business Decisions via SAP S\/4 HANA<\/h4>\n                                        <a href=\"https:\/\/demo.accely.com\/eg-en\/success-stories\/marble-stone-manufacturer-leverages-informed-business-decisions-via-sap-s4-hana\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2022\/06\/Leading-Air-Conditioner-Manufacturer-Migrates-to-SAP-S4HANA-with-Greenfield-Approach-1.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Manufacturing<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Leading Air Conditioner Manufacturer Migrates to SAP S\/4HANA with Greenfield Approach<\/h4>\n                                        <a href=\"https:\/\/demo.accely.com\/eg-en\/success-stories\/leading-air-conditioner-manufacturer-migrates-to-sap-s4hana-with-greenfield-approach\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n            \n        <\/div>\n                    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>A leading supplier of structural steel products in the Middle East and North Africa (MENA) region. Headquartered in Dubai, United Arab Emirates, the company has over 46 years of experience in the steel industry. Read more!<\/p>\n","protected":false},"author":16,"featured_media":28936,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"industry_story":[60],"solution_story":[159],"product-story":[],"location-story":[183],"class_list":["post-28934","customer_stories","type-customer_stories","status-publish","has-post-thumbnail","hentry","industry_story-manufacturing","solution_story-sap-support","location-story-united-arab-emirates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Leading Import Export Company Leverages AMS to Enhance Customer Service<\/title>\n<meta name=\"description\" content=\"A leading supplier of structural steel products in the Middle East and North Africa (MENA) region. Headquartered in Dubai, United Arab Emirates, the company has over 46 years of experience in the steel industry. Read more!\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leading Import Export Company Leverages AMS to Enhance Customer Service\" \/>\n<meta property=\"og:description\" content=\"A leading supplier of structural steel products in the Middle East and North Africa (MENA) region. Headquartered in Dubai, United Arab Emirates, the company has over 46 years of experience in the steel industry. 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