{"id":28738,"date":"2023-11-12T05:18:41","date_gmt":"2023-11-12T05:18:41","guid":{"rendered":"https:\/\/www.accely.com\/?post_type=customer_stories&#038;p=28738"},"modified":"2025-07-31T11:50:17","modified_gmt":"2025-07-31T11:50:17","slug":"an-insurance-company-leverages-sap-c4c-to-improve-customer-retention","status":"publish","type":"customer_stories","link":"https:\/\/demo.accely.com\/gb-en\/success-stories\/an-insurance-company-leverages-sap-c4c-to-improve-customer-retention\/","title":{"rendered":"An Insurance Company Leverages SAP C4C to Improve Customer Retention"},"content":{"rendered":"<section class=\"customer-stories-banner common-sec\">\r\n    <div class=\"container-fluid\">\r\n        <div class=\"customer-stories-banner-wrapper common-sec-wrapper d-flex\">\r\n            <div class=\"customer-stories-banner-left common-sec-left d-flex d-flex-col d-just-center\">\r\n                 \r\n            <p class=\"banner-label label body-font-sm\">Banking &amp; Financial Services<\/p>\r\n                                <h1 class=\"banner-title h3\">An Insurance Company Leverages SAP C4C to Improve Customer Retention<\/h1>\r\n                                                <div class=\"badge-wrap d-flex d-flex-wrap\">\r\n                                               <span class=\"badge badge-blue\">SAP CX and CRM<\/span>\r\n                                  \r\n                    \r\n                <\/div>\r\n                                <p class=\"publish-date\">Published: November 12, 2023<\/p>\r\n            <\/div>\r\n            <div class=\"customer-stories-banner-right common-sec-right\">\r\n               \r\n                           \r\n                <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2023\/11\/An-Insurance-Company-Leverages-SAP-C4C-to-Improve-Customer-Retention.webp\" width=\"720\"\r\n                    height=\"471\" alt=\"An Insurance Company Leverages SAP C4C to Improve Customer Retention\" title=\"An Insurance Company Leverages SAP C4C to Improve Customer Retention\">\r\n           \r\n                       <\/div>\r\n        <\/div> \r\n    <\/div>\r\n<\/section>\n\n<section class=\"background-sec common-sec customer-stories-common-sec \" id=\"background-block_6672c7d1f89d2\">\n    <div class=\"container\">\n        <div class=\"background-sec-wrapper common-sec-wrapper d-flex color-white\">\n            <div class=\"background-sec-left common-sec-left\">\n                                <h4>Overview <\/h4>\n                            <\/div>\n            <div class=\"background-sec-right common-sec-right\">\n                                <p class=\"body-font-md background-sec-desc\">This company, specializing in the marketing of semi-finished metal products, excels in stocking structural steel and building materials. Positioned strategically, they have established themselves as a prominent importer, exporter, and stockist of structural steel products. Their notable presence extends to key markets in African countries, Iraq, Jordan, Egypt, and the broader Middle East region. <br><br>\r\n\r\nYet, the company aimed to improve its HR processes by adopting a cloud-based system. After careful consideration, they found that SAP SuccessFactors was the most suitable choice, prompting them to proceed with its implementation.\r\n<\/p>\n                                <div class=\"background-details-boxes d-flex\">\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">Industry <\/p>\n                         \n                       \n                        <p class=\"body-font-md\">Banking &amp; Financial Services<\/p>\n                                            <\/div>\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">Region <\/p>\n                                                 <p class=\"body-font-md\">United Arab Emirates<\/p>\n                                            <\/div>\n                    <div class=\"background-detail-box\">\n                                                <p class=\"body-font-sm label background-detail-box-label\">company size<\/p>\n                                                <p class=\"body-font-md\">5,000+ employees<\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div> \n<\/section>\n\n<section class=\"overview-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"overview-sec-wrapper common-sec-wrapper d-flex color-white\">\n            <div class=\"overview-sec-left common-sec-left\">\n                                <h4>Business challenges<\/h4>\n                            <\/div>\n            <div class=\"overview-sec-right common-sec-right\">\n                                <div class=\"body-font-md overview-sec-desc\"><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Linking strategic and bottom-up planning poses a key challenge, requiring a unified environment for seamless coordination.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The need for more accurate planning and improved collaboration is evident, emphasizing the importance of precise execution.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Multiple teams spread across different geographies executing complex processes must be brought onto a single core ERP system.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Establishing a uniform set of materials data with customers and suppliers is crucial to boost data quality.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Efficient execution is hindered by the complexity of planning processes, demanding a streamlined approach to overcome delays in long-term planning.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The planning process involves intricate coordination efforts, contributing to delays in long-term planning.<\/span><\/li>\n<\/ul>\n<\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"our-approach-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"our-approach-sec-wrapper common-sec-wrapper d-flex\">\n            <div class=\"our-approach-sec-left common-sec-left\">\n                                <h4>Innovative solutions<\/h4>\n                            <\/div>\n            <div class=\"our-approach-sec-right common-sec-right\">\n                                <p class=\"body-font-md our-approach-sec-desc\">Being a trusted SAP Gold Partner, Accely has transformed various industries with its innovative solutions. Since every business is different, our experts are aware that every industry requires an individual approach to satisfy client and business goals. With our comprehensive approach and tailored solutions, you can lead your company towards a holistic transformation. <br><br>\r\n\r\nOur expertise, global presence, and relentless dedication can be revolutionary for modern enterprises.\r\n<\/p>\n                                <a href=\"\/contact-us\/\" aria-label=\"link\" class=\"body-font-sm link\" target=\"_self\">Schedule a consultation <span class=\"link-icon icon-arrow-right\"><\/span> <\/a>\n                            <\/div>\n        <\/div>\n                <div class=\"our-approach-lists\">\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Implemented<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">SuccessFactors and Human Resource &amp; Payroll MSS\/ESS (HR-PY) to optimize human resource functions.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Upgraded<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">From SAP S\/4HANA 1511 to the latest version, SAP S\/4HANA 2021, ensuring the latest features and improvements.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Applied<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">Application Management Services (AMS) to cover various SAP modules on-premise.\r\n<\/p>\n                                         \n                    <\/div>\n                                <div class=\"our-approach-list d-flex\">\n                                                <p class=\"our-approach-list-label label body-font-sm\">We Utilized<\/p>\n                                                <p class=\"our-approach-list-desc body-font-md\">AMS for SAP S\/4HANA 2021 to maintain efficient on-premise operations, offering support for diverse modules.\r\n<\/p>\n                                         \n                    <\/div>\n              \n        <\/div>\n        \n    <\/div>\n<\/section>\n\n<section class=\"customer-benefit-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"customer-benefit-wrapper common-sec-wrapper d-flex\">\n                        <img loading=\"lazy\" decoding=\"async\" class=\"customer-benefit-bg\" height=\"436\" width=\"1230\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2024\/05\/Customer-Benefits.webp\" alt=\"Customer Stories\">\n                        <div class=\"customer-benefit-left common-sec-left\">\n                <h4>Business impact<\/h4>\n            <\/div>\n                                    <div class=\"customer-benefit-right common-sec-right d-flex d-flex-col\">\n                            <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Strengthened data governance and compliance<\/p>\n                                        <p class=\"body-font-md benefit-desc\">providing greater control over critical information and data assets.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Useful and client-focused solutions<\/p>\n                                        <p class=\"body-font-md benefit-desc\">A greater emphasis on using insightful data to improve service and product offerings.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Integration of offline and online data sources<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Expediting approvals and decision-making processes for various stakeholders.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Improved data accessibility<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Enabling queries on both structured and unstructured data fosters a more versatile and insightful decision-making process.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Ensuring compliance<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Reducing the risk of data-related problems by guaranteeing adherence to data laws and standards.<br \/>\r\n<\/p>\n                                    <\/div>\n                                <div class=\"customer-benefit-list\">\n                                        <p class=\"body-font-md benefit-label\">Operational efficiency<\/p>\n                                        <p class=\"body-font-md benefit-desc\">Collective improvement and a more informed approach to data-driven business strategies.<br \/>\r\n<\/p>\n                                    <\/div>\n                            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"mission-succesful-sec common-sec customer-stories-common-sec\">\n    <div class=\"container\">\n        <div class=\"mission-succesful-sec-wrapper common-sec-wrapper d-flex\">\n            <div class=\"mission-succesful-sec-left common-sec-left\">\n                                <h4>Impact that matters<\/h4>\n                            <\/div>\n                        <div class=\"mission-succesful-sec-right common-sec-right\">\n                <div class=\"statistics-card\">\n                                    <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">45%<\/h5>\n                                                <p class=\"body-font-md\">Decrease in the Total Cost of Ownership, resulting in cost savings and improved financial performance.\r\n<\/p>\n                                             <\/div>\n                                        <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">45%<\/h5>\n                                                <p class=\"body-font-md\">Reduction in deployment time, expediting the implementation process for business solutions.\r\n<\/p>\n                                             <\/div>\n                                        <div class=\"statistics-card-inner\">\n                                                <h5 class=\"h2\">75%<\/h5>\n                                                <p class=\"body-font-md\">Increase in operational speed, leading to improved efficiency and productivity.\r\n<\/p>\n                                             <\/div>\n                                    <\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"insights-tomorrow-section up-next-sec customer-stories-common-sec\" id=\"insights\">\n    <div class=\"container\">\n        <div class=\"insights-tomorrow-title-wrapper\">\n            <div class=\"title-content-block mb-0\">\n                                <h3>Explore related customer stories<\/h3>\n                            <\/div>\n        <\/div>\n                <div class=\"insights-tomorrow-row\">\n          \n                    <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2023\/09\/An-Insurance-Company-Leverages-SAP-AMS-to-Improve-Efficiency-and-Compliance-2.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Banking &amp; Financial Services<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">An Insurance Company Leverages SAP AMS to Improve Efficiency and Compliance<\/h4>\n                                        <a href=\"https:\/\/demo.accely.com\/gb-en\/success-stories\/an-insurance-company-leverages-sap-ams-to-improve-efficiency-and-compliance\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2023\/12\/Leading-Banking-Sector-has-Increased-Operational-Efficiency-with-SAP-BTP.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Banking &amp; Financial Services<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">Leading Banking Sector has Increased Operational Efficiency with SAP BTP<\/h4>\n                                        <a href=\"https:\/\/demo.accely.com\/gb-en\/success-stories\/leading-banking-sector-has-increased-operational-efficiency-with-sap-btp\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n                        <div class=\"insights-tomorrow-card\">\n                                <div class=\"insights-tomorrow-image\">\n                    <img loading=\"lazy\" decoding=\"async\" class=\"insights-tomorrow-image-inner\" height=\"234\" width=\"371\" src=\"https:\/\/demo.accely.com\/wp-content\/uploads\/2023\/12\/An-Insurance-Company-Achieves-Faster-Deployment-with-SAP-BTP.webp\" alt=\"insights\">\n                <\/div>\n                                <div class=\"insights-tomorrow-card-cotent\">\n                                    <p class=\"insights-tomorrow-card-tag-line\">Banking &amp; Financial Services<\/p>\n                                                            <h4 class=\"h6 insights-tomorrow-card-title\">An Insurance Company Achieves Faster Deployment with SAP BTP<\/h4>\n                                        <a href=\"https:\/\/demo.accely.com\/gb-en\/success-stories\/an-insurance-company-achieves-faster-deployment-with-sap-btp\/\" aria-label=\"link\" class=\"body-font-md link\">Read more<span class=\"link-icon icon-arrow-right\"><\/span><\/a>\n                                    <\/div>\n            <\/div>\n            \n        <\/div>\n                    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>This insurance company has consistently broadened its portfolio, offering a comprehensive array of insurance products and services that strictly adhere to Islamic Sharia principles. Read more!<\/p>\n","protected":false},"author":16,"featured_media":28739,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"industry_story":[152],"solution_story":[156],"product-story":[],"location-story":[183],"class_list":["post-28738","customer_stories","type-customer_stories","status-publish","has-post-thumbnail","hentry","industry_story-banking-financial-services","solution_story-sap-crm","location-story-united-arab-emirates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>An Insurance Company Leverages SAP C4C to Improve Customer Retention<\/title>\n<meta name=\"description\" content=\"This insurance company has consistently broadened its portfolio, offering a comprehensive array of insurance products and services that strictly adhere to Islamic Sharia principles. 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